Ranking of the top 10 auto dialers
When your business revolves around outbound calls, and you’re looking for a way to boost your processes, call automation is the obvious choice. One of the key factors for mastering outbound sales is balancing quality versus quantity. The right auto-dialer software can give you both.
It will not only increase your productivity but also streamline the entire call process. But with so many auto dialers on the market, choosing one can be a challenge. How do you know which auto-dialing software is right for your business?
If you need help choosing the right one, read on. We’ve rounded up the best auto-dialing software on the market. Read on as we review our selection of the 10 best auto-dialer software solutions for 2024.
Before we get to the top 10 auto-dialer software choices, let’s have a quick look at what auto-dialer software is.
Auto-dialer software enables you to make outbound calls without manually dialing. It dials the numbers for you and can be programmed to call large volumes of numbers on a call list.
This is useful for any business that makes a large number of outbound calls. Auto dialers are most commonly used in outreach, marketing, customer contact centers, and outbound sales call centers.
It saves telesales, telemarketing, and customer service representatives the time and tedious labor associated with manual dialing. It ensures accurate, high-speed dialing. But most of all, it allows them to focus on a better call experience.
There are several different types of auto dialers on the market today. The type you choose will depend on the industry you are in, as well as other factors unique to your workplace.
Auto dialers include standard auto dialers, power dialers, progressive autodialers, and predictive dialers.
Predictive dialers are AI-powered and include even more sub-categories. So you have different types of predictive dialers to choose from, like parallel and cloud-based predictive dialers.
Depending on the type of auto-dialer software you choose, and the setup in your workspace, the way it works may differ, too.
Auto-dialer software is generally used in combination with either a specialized device or through a modem. Agents then make calls via the computer system, using a headset to speak on calls. Cloud-based dialers require only a computer and internet connection - no hardware is required.
The outbound call center landscape has changed dramatically over the past few years. Remote teams, or a hybrid of remote and physical contact centers, are now commonplace. And auto-dialing software is in step with the times.
Virtual call centers employing remote telemarketing and telesales agents rely on cloud-based virtual dialers. These can be used anywhere your team members are located. Cloud auto-dialer software requires minimal setup and is an affordable option that eliminates the need for a brick-and-mortar contact center.
Auto dialers offer the usual benefits that automation provides - greater accuracy and speed with less labor, and more time for other tasks. But these aren’t the only benefits you’ll enjoy when you invest in the best auto-dialer software.
These five benefits of auto-dialer software will give your team an immediate boost in their outbound call efficiency.
When you switch to an auto dialer, you’ll see an immediate increase in productivity. Call automation always leads to more productivity, because it facilitates higher call volumes than manual dialing. In the outbound sales arena, more calls and higher contact rates, with more potential sales and higher profits.
If you have a predictive auto dialer, it leverages the power of AI and algorithms to optimize your call connection ratio.
Optimized call routing ensures that every call is treated as a top priority. Calls get routed to the next available agent so that no customer is left hanging. Some auto dialers can be programmed to route specific categories of calls to agents with the appropriate experience and expertise.
Your lead management will also improve with an auto dialer. When your business depends on reaching as many leads as possible, an auto dialer is a must. The higher call columns ensure that your agents speak to more leads.
But that’s not all. Many auto dialers can skip over calls with busy tones or that go to voicemail and even reschedule them for a later time. This means that no potential sale falls through the cracks.
You can forget about those data errors that complicated your workload in the past, because an auto dialer enhances data accuracy, too.
Auto-dialing software eliminates those inevitable manual dialing errors. It also detects and skips over unproductive numbers that can’t lead to a live call, saving your agents time and frustration.
There are many ways to improve your outbound calling strategy, and this is one of the best. Thanks to real-time analytics and reporting, you’ll stay up-to-date with what’s happening in your outbound call center as your call campaigns progress.
This helps you to spot areas that need further attention and can be useful in future training of new call agents.
How do you know what to look for when selecting auto-dialer software for call center use? For an autodialer to offer you all of the benefits mentioned above, it has to have more than automation. It must have the essential features that’ll maximize your team’s potential.
Here are the five key auto dialer features that will benefit any outbound calls business.
Automated dialing is the top feature of all auto dialers. No matter which type of auto dialer you choose, this is the top feature because it frees up so much time and eliminates dialing errors. With more time, your agents can make more calls and close more deals.
No matter how experienced your agents are, they’ll never be able to dial as many numbers as fast as an auto dialer. However, this feature doesn’t replace your human agents. Rather, it empowers them to excel at what they do best, more efficiently and with more confidence.
Predictive dialing is another key feature that will take your outbound call success to new heights. When you choose auto-dialer software with predictive dialing functionality, you’ll have much more than just automation on your side. You’ll also have the power of AI backing your team.
Predictive auto-dialing software can dial multiple numbers at a time, even before an agent is free. It does this through algorithms–calculated according to your statistical data–that set the right dialing pace for your team.
It detects when an agent would likely be free, and dials at just the right moment to sync up with agent availability. With this feature, agent idle time is reduced, and productivity soars. It’s no wonder that so many businesses choose predictive dialers for cold calls.
Automatic call routing, otherwise known as automatic call distribution (ACD), automatically routes calls to specific call agents based on your pre-set criteria. In this way, you put your best agents to work on trickier leads and lighten the burden for your new, inexperienced staff.
This feature is not only useful for your employees. It also enhances the customer experience. They have a conversation with a call agent who is more knowledgeable about their situation or more skilled in handling their queries.
CRM integration is another key feature that any good auto dialer should have. By integrating your auto-dialing software with your preferred CRM system, no downtime is necessary for transferring all that data.
By integrating with CRM systems, auto dialers can access customer data seamlessly. Agents can view customer history, preferences, and other details on-screen during the call. This allows for more tailored and informed conversations.
That’s why autodialers make such an impact - they improve every call for both the caller and the call recipient.
Does cold calling work? Yes, it does! Your outbound call center performance metrics will tell you a lot about how well your cold calls are serving you. But you’ll only truly measure the effectiveness of your campaigns if you can hear what’s being said.
And that’s where live call recordings are vital to your performance management. With this key feature, you can record calls and save them for further analysis.
This allows you to track agent/customer interactions, gain insights into your best (or worst) sales strategies, and evaluate your approach to customer service. It’s also helpful should a customer ever complain about an agent's in-call conduct.
Now that you know what to look for in auto-dialing software, it’s time to look at the best options available. Here are the top 10 auto-dialer software systems for you to consider in 2024.
When you choose AutoReach as your auto dialer, you choose maximum efficiency. The software will help you make up to 4x more calls and offers a wide variety of dialing modes. Choose between power dialer, predictive, progressive, parallel, preview, and even blended dialing modes.
AutoReach partners with leading telephony providers so you can choose your provider and get started right away. You get a free trial to familiarize yourself with the various dialer services and features. But the set-up is very fast and simple, with no learning curve or complicated training for your agents.
AutoReach is ideal for sales and marketing teams at outbound call centers, and customer service representatives at outreach and contact centers. You can use AutoReach auto-dialing software with several telephony service providers.
If you want the latest innovative auto-dialer features that get results, and the freedom to choose between various calling modes, AutoReach is for you. We offer a free trial, but you can also learn more about AutoReach by watching this demo video.
Five9 is a cloud-based contact center software provider, offering a wide range of industry-specific contact center features.
Five9 offers a robust outbound dialer with various dialing modes, including power, progressive, predictive, blended, and preview dialing.
Top features include cloud-based automation software with AI capabilities. The multi-lingual AI support team is available 24/7. And to give call agents the best support possible, there’s ‘Agent Desktop’, a user-friendly digital dashboard that integrates with the most popular CRM apps.
Five9’s digital solutions encompass calls, email, chat, SMS, and social messaging.
Five9 is best for businesses seeking scalable AI-powered auto-dialer software without frills and fuss. There is no free trial, and it’s not the most affordable option. Therefore, it may be better suited to established call centers that already know what they want in auto-dialing software.
Aircall boasts several business call features suitable for telesales and customer support teams. The easy set-up and CRM integrations make this a user-friendly and versatile auto-dialer software choice. Live recordings of calls enable you to evaluate each of the in-call performance of your agents.
Aircall also allows you to track your outbound call center’s overall success with key performance metrics. Your customer service will benefit from the skills-based routing feature, as your top-priority leads will be transferred to the most capable agents.
All of these features combine to give you a well-rounded auto dialer experience. You’ll also be able to use this software’s conference call solutions for your team meetings.
Aircall is well suited to distributed, remote, and hybrid teams as it allows you to automate your workflows for easier team management.
PhoneBurner offers power dialer software with CRM, workflow automation, and remote and virtual dialing services. With this automated dialer software, you’ll be able to dial 60-80 contacts per hour.
That’s good news for your outbound sales department, where more calls mean more potential for sales. Aside from automated calls, you’ll also have access to cadence sequencing, lead distribution, and SMS services. PhoneBurner’s reporting feature helps you monitor your team’s progress on the go.
PhoneBurner is best for results-driven businesses with large call volumes both B2B and B2C. If your lead management is a top priority, PhoneBurner may be the right choice for you.
The RingCentral service is supported in 46 countries, offering a complete cloud-based communications solution for businesses of all sizes. It caters to the specific needs of various industries and offers a free trial. RingCentral supports calls, video conferencing, and text messaging campaigns.
RingCentral is best for businesses that need user-friendly global support and a good-quality VoIP service. It’s suitable for businesses in all budget categories, with four different pricing plans to choose from.
It’s a good option for businesses that already use AutoReach’s auto-dialing software, as the two are compatible.
With Talkdesk, you have access to AI-powered cloud contact center services for a range of different industries. This includes virtual agents and self-service options for enhanced customer engagement. Their services are suitable for small-to-medium businesses right through to the enterprise level.
On the Talkdesk platform, you'll find various services available that will enhance your workplace productivity. However, most of their services are AI-powered solutions, including customer service, employee collaboration, and workforce engagement.
Talkdesk is best for businesses seeking a global network with multiple carrier compatibilities. Their self-service options are perfect for call centers that deal with both incoming customer service queries and outgoing customer service support calls. It is compatible with the AutoReach auto-dialer software system.
Dialpad is an AI-powered platform and app that offers sales, outreach, messaging, and omnichannel customer engagement. Setup is quick and easy, and you’ll also have the support of live coaching.
You can use the all-in-one Dialpad platform for outbound sales calls, team collaboration, customer engagement, and video meetings. Dialpad software also integrates with a wide selection of communications and productivity apps.
Dialpad is best for companies looking for auto-dialer software with the addition of omnichannel marketing features.
Their features are ideal for contact centers that offer a range of telemarketing, customer outreach, and telesales services. Dialpad’s communications service is also compatible with the AutoReach auto-dialer service.
CallHub is an all-in-one campaigning and digital organizing platform. Its services include broadcasting, text messaging, and call center software. Users range from political and charitable organizations to call centers and everything in between.
Their software has different dialing options, including power dialers and predictive dialers, and integrates with many apps.
CallHub is best for you if you need auto-dialer software with supplementary broadcasting services.
This would be ideal for businesses that engage in multiple campaigns across various communication categories - calls, text, and more. This is why it’s popular with political campaigners and non-profits.
NICE CXone is a cloud-based cloud call center solution that promises to deliver a superior customer experience (CX) approach. Their top features include automation powered by AI, smart omni-channel routing, and customer analytics.
NICE CXone is a good option for larger businesses looking for enhanced CX features and around-the-clock support for their outbound calls.
That said, the website is not particularly user-friendly and their pricing structure is also not transparent. You’ll have to request such information from them. It may not be the best choice for startups who are new to auto-dialer software and just need the basics.
VanillaSoft offers auto-dialing software, VoIP, text messaging, and email marketing services. Its top features include lead and sales tracking, call scripting, and call recording. VanillaSoft auto-dialer software also integrates with several productivity platforms, including Zapier, Vidyard, and Salesforce.
VanillaSoft is best for companies looking for auto-dialer software with excellent VoIP call options. Its features are suitable for less experienced agents, giving them the on-call support they need.
With an auto dialer, you’ll maximize agent availability, increase call volumes, and offer a better call experience. But for the best results, you need the best auto-dialer software. It should have the top features, the latest technological innovations, and a solid reputation for excellence.
Looking for the best auto-dialer software for your call center? Look no further than AutoReach! Our auto dialers are perfectly suited to the challenges of modern outbound call centers. We’ve got everything you need, from power dialers to AI-powered predictive dialers.
Enjoy a free trial and discover the most efficient way to make outbound calls for your business.
Learn how AutoReach can take your outbound to the next level