Different considerations for the cost of a predictive dialer
Enhancing your customer service and sales communication is vital for staying ahead in business. One way to do this is by using a predictive dialer. A predictive dialer system can dramatically reduce wait times and administrative costs associated with manually dialing customers and leads.
No doubt, cost is a significant factor for any business making purchasing decisions around software. When buying a predictive dialer, understanding exactly what you’re paying for is critical to getting the right system for your unique needs and budget.
Let’s delve into the key factors that impact predictive dialer cost and provide an overview of pricing to help you make an informed decision.
Many factors can influence the cost of a predictive dialer, including the following:
A primary factor affecting a predictive dialer’s cost is its features. Dialers with more advanced features typically cost more, requiring more significant technical expertise and development to create. For example, a basic dialer may offer automated dialing capabilities. In contrast, an advanced predictive dialer could include automatic call distribution, automatic lead management, and automated voicemail detection and routing.
You may also need to pay extra for features like automated outbound call campaigns, automatic dialing speed control, or voice recognition technology. Generally, the more features you need, the higher your predictive dialer cost.
Hardware and software requirements also determine the cost of a predictive dialer. Additional equipment, such as servers, routers, networks, or modems, may be required depending on your needs. Factoring in the cost of necessary upgrades and support expenses linked with system maintenance is crucial.
However, the best predictive dialers, such as AutoReach, use cloud-based technology, meaning you don’t need to purchase or rent hardware and software to run them. This can significantly reduce the predictive dialer cost.
The number of agents using the system also affects predictive dialer cost. Generally, larger companies require more robust systems to accommodate higher call volumes and support larger teams. This means that the cost of a predictive dialer for large businesses can be significantly higher than for smaller ones.
This is because larger systems require more resources to work efficiently. For instance, they may need more powerful servers and networks or additional software licenses.
The estimated number of calls you expect to make daily can also impact predictive dialer cost. If you anticipate a high volume of calls, you need a better-equipped system to handle the influx. A more robust system ensures you can provide a better customer experience, dial more efficiently, and connect with better conversations.
Of course, if your call volume is relatively low, a less expensive dialer might suffice. However, this can be risky, as you may need to upgrade the dialer if your call volume increases unexpectedly.
The number of lines you need for your predictive dialer also impacts cost. Lines are the physical connection between your dialer and the telephone network. The more lines you need, the higher your cost is.
Generally speaking, if you have a large call center with many agents making outbound calls simultaneously, you’ll need many lines to handle all the traffic. This means that predictive dialers can get quite expensive for very large call centers.
On the other hand, if you’re a small business with only a handful of agents making outbound calls, you won’t need as many lines, and your predictive dialer costs may be relatively low.
It is essential to consider the number of lines when budgeting for a predictive dialer. Factor in the number of agents and the expected volume of calls when determining how many lines you’ll need, as this can substantially impact the cost.
The monthly minute limit is another factor to consider when budgeting for a predictive dialer. Most predictive dialers come with an allotted number of minutes you can use each month.
Depending on how many calls your agents make, you may need to purchase additional minutes beyond what comes with the initial package. If this is the case, then the cost of the predictive dialer will increase.
Depending on the provider, these extra minutes may be billed as a one-time fee or ongoing. Also, find out if your provider offers discounts or promotions that can help reduce your monthly minute costs.
Even though it can be tough to estimate the cost of a predictive dialer, the points we’ve discussed above should give you a ballpark idea of the various considerations to factor in.
In general, expect to pay anywhere from $50 - $300/month for each line with a few hundred minutes, depending on the provider and package chosen.
In addition to monthly fees, you may also have to pay setup fees or other one-time charges.
You also have to consider whether your setup is on-premise or hosted.
On-premise predictive dialers are installed on a company’s local network, meaning all data associated with the dialer remains in-house.
While this can increase security for sensitive customer data, it also requires a more considerable upfront investment as you must purchase the hardware and software to support the dialer.
The basic cost of an on-premise predictive dialer can range from $3,000 to $300,000, depending on the features and capacity your company needs. Additional charges may include associated hardware, such as servers and telephone lines, which can add several thousand dollars more to the cost of a predictive dialer.
This is not forgetting maintenance costs. These can range from several hundred dollars annually to around $1,500 annually for larger deployments.
According to Zippia data, 36% of call centers use cloud technology.
A hosted predictive dialer is a cloud-based system requiring no additional hardware or software purchases. Instead, you pay a subscription fee for an external dialer platform. A hosted predictive dialer can be more cost-effective for smaller businesses that don’t have the sizeable upfront capital to invest in on-premise solutions.
The average cost of a hosted predictive dialer can range from $20 to $500 per agent per month. Typical costs depend on the features you need, the number of agents, the size of the call center, and the amount of usage.
Hosted predictive dialers also provide additional cost savings through reduced maintenance costs, as most providers offer full technical support as part of their subscription fee.
When choosing between an on-premise and hosted predictive dialer, it is essential to consider the long-term cost savings associated with a hosted platform.
The cost of a predictive dialer can vary, ranging from several hundred to several thousand dollars. It’s essential to consider the available features and determine which ones will be most beneficial for your business.
If you’re seeking a predictive dialing service that guarantees accuracy and efficiency to help you reach your business goals, AutoReach is an excellent choice. Our predictive dialer offers a range of features designed to improve your call center’s performance. These features include advanced analytics, user-friendly functionalities, intelligent routing, and more.
By using AutoReach, you can maximize the effectiveness of every customer outreach campaign while staying within your budget. Start your free trial to see the difference it can make.
Learn how AutoReach can take your outbound to the next level