The trick to outbound call productivity is not just high call volumes but also a high percentage of live conversations. These are calls where both the agent and customer are available to have a meaningful conversation. This gives you a better chance of a profitable result.

Things can get a little more complicated in a call center running multiple call campaigns. Whether these are sales, outreach, or marketing calls, the objective is the same. More live calls at a consistent rate that maximizes the availability of agents.

There’s a dialer that meets this need perfectly. It’s called the parallel dialer, and once you’ve discovered its benefits, you’ll wonder how you ever went without it. Read our short guide below and learn how to use parallel dialers to have more live conversations.

What Is a Parallel Dialer?

A parallel dialer is the ultimate solution for multiple-call environments. 

This dialing software application allows call agents to handle multiple call campaigns simultaneously and in parallel. Adjusting to the number of agents, this high-speed dialing software can make up to 10 calls at a time.

A parallel dialer has much in common with a predictive dialer, which relies on AI, machine learning, and statistical algorithms to work its magic. But it takes productivity even further by maximizing live conversations.

Parallel Dialer Benefits

Parallel dialers offer all the best call center software benefits rolled into one, including:

• Automation
• Higher call volumes
• High-speed dialing
• Improved outbound call center performance metrics

Like predictive dialers, parallel dialers also offer:

• Algorithms that determine the optimal dialing pace
• Improved call agent utilization
• Less idle time between calls

These accumulated benefits lead to more efficiency and productivity, with less call abandonment. Good news for any outbound call environment!

However, there's one benefit that only the parallel dialer offers: multiple, simultaneous call campaigns. The parallel dialer can handle parallel campaigns, each with its own respective CRM profiles. That’s the type of efficiency you need from your dialing software!

How Parallel Dialing Works

Parallel dialing may sound confusing, but it’s not as complicated as it appears. This is how it works:

• A parallel dialer can dial many calls at once, but you stay in control the whole time. You set the maximum number of calls to dial at any given time. You’ll base this on criteria like staff availability.

• The parallel dialer will go through the uploaded call lists and start dialing multiple numbers at once. The dialing pace will adapt dynamically according to the number of agents and their call durations.

• When an agent is free to take a call, the CRM information for that customer interaction is displayed on their computer screen. This means that agents are prepared for every call, no matter how fast-paced their work environment is.

• Other calls are routed to their fellow call agents while they make their pitch. That’s why the parallel dialer is the perfect tool for any outbound-focused sales team. If no agents are free, the dialer pauses until someone becomes available. 

Can Two People Pick up a Call at the Same Time?

People often worry that making multiple calls at once will mean multiple calls being picked up at the same time, resulting in chaos. There’s no need to worry, though. Because of how the dialer works, the odds of this happening at the exact same time are incredibly low.

Calls are rerouted to other agents as soon as an agent answers a call. And dialing is paused immediately when all agents are on calls. So, no customer is left without a live agent to talk to, and vice versa.

How Is It Different From Power Dialing?

Power dialers are automated dialers that call one number at a time. Parallel dialers are automated dialers that can call several numbers at a time.

Unlike power dialing, parallel dialing uses the latest technology to increase call volumes and live conversations. However, they both offer the convenience, speed, and accuracy of automated dialing.

How Parallel Dialers Help Increase Live Conversations

Can you really increase live conversations with parallel dialers? Yes, because they reduce the risk of calls with no one to speak to on the other end. But how do they do this?

You can trust a parallel dialer for more live conversations because it screens out voicemails, busy tones, and other unanswerable calls. It also reroutes calls and pauses dialing when necessary to align with agent availability. Best of all, more calls in parallel means more opportunities for live calls. 

How to Choose a Good Parallel Dialer

Do you have your eye on a parallel dialer software package? You need to know that you’re getting the right one for your needs. So, ask the following questions:

1. Is it easy to use? 

2. Does it integrate with my existing software or CRM?

3. Is it scalable so that it can keep up as our business grows?

4. Does the dialer offer data analytics and reporting features?

5. Does it come with good customer support?

If the parallel dialer system meets all those requirements, you're making a good investment in the future of your business.

Conclusion

A parallel dialer is the ideal solution for call centers running multiple call campaigns. It will boost your call efficiency without stress or hassle and is the key to having more live conversations. Every outbound call center will benefit from the right choice of dialer. 

At AutoReach, we help companies of all sizes reach their maximum potential with dialing software that works as hard as they do. Are you ready to see what we can do for your business? Start your free trial today to have more live conversations and see your productivity soar.