Parallel dialers connect you in more live conversations
The trick to outbound call productivity is not just high call volumes but also a high percentage of live conversations. These are calls where both the agent and customer are available to have a meaningful conversation. This gives you a better chance of a profitable result.
Things can get a little more complicated in a call center running multiple call campaigns. Whether these are sales, outreach, or marketing calls, the objective is the same. More live calls at a consistent rate that maximizes the availability of agents.
There’s a dialer that meets this need perfectly. It’s called the parallel dialer, and once you’ve discovered its benefits, you’ll wonder how you ever went without it. Read our short guide below and learn how to use parallel dialers to have more live conversations.
A parallel dialer is the ultimate solution for multiple-call environments.
This dialing software application allows call agents to handle multiple call campaigns simultaneously and in parallel. Adjusting to the number of agents, this high-speed dialing software can make up to 10 calls at a time.
A parallel dialer has much in common with a predictive dialer, which relies on AI, machine learning, and statistical algorithms to work its magic. But it takes productivity even further by maximizing live conversations.
Parallel dialers offer all the best call center software benefits rolled into one, including:
Like predictive dialers, parallel dialers also offer:
These accumulated benefits lead to more efficiency and productivity, with less call abandonment. Good news for any outbound call environment!
However, there's one benefit that only the parallel dialer offers: multiple, simultaneous call campaigns. The parallel dialer can handle parallel campaigns, each with its own respective CRM profiles. That’s the type of efficiency you need from your dialing software!
Parallel dialing may sound confusing, but it’s not as complicated as it appears. This is how it works:
People often worry that making multiple calls at once will mean multiple calls being picked up at the same time, resulting in chaos. There’s no need to worry, though. Because of how the dialer works, the odds of this happening at the exact same time are incredibly low.
Calls are rerouted to other agents as soon as an agent answers a call. And dialing is paused immediately when all agents are on calls. So, no customer is left without a live agent to talk to, and vice versa.
Power dialers are automated dialers that call one number at a time. Parallel dialers are automated dialers that can call several numbers at a time.
Unlike power dialing, parallel dialing uses the latest technology to increase call volumes and live conversations. However, they both offer the convenience, speed, and accuracy of automated dialing.
Can you really increase live conversations with parallel dialers? Yes, because they reduce the risk of calls with no one to speak to on the other end. But how do they do this?
You can trust a parallel dialer for more live conversations because it screens out voicemails, busy tones, and other unanswerable calls. It also reroutes calls and pauses dialing when necessary to align with agent availability. Best of all, more calls in parallel means more opportunities for live calls.
Do you have your eye on a parallel dialer software package? You need to know that you’re getting the right one for your needs. So, ask the following questions:
If the parallel dialer system meets all those requirements, you're making a good investment in the future of your business.
A parallel dialer is the ideal solution for call centers running multiple call campaigns. It will boost your call efficiency without stress or hassle and is the key to having more live conversations. Every outbound call center will benefit from the right choice of dialer.
At AutoReach, we help companies of all sizes reach their maximum potential with dialing software that works as hard as they do. Are you ready to see what we can do for your business? Start your free trial today to have more live conversations and see your productivity soar.
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